Just thought I'd give a thumbs up to the Gore repair centre in Austria
My Rukka jacket needed a replacement zip (Gore Lockout closure for those in the know), it's still under warranty from Rukka and they advised me to contact Gore directly.
One email exchange later and Gore sent me a pre. Paid label to ship it back at their expense
I also asked them to make some alterations while they had it and for what was a reasonable cost they were happy to oblige
Three weeks later and the jacket is back, repaired and altered just as I wanted it
Couldn't be happier really so anyone who has a Goretex product that needs a repair I'd thoroughly recommend contacting them
My Rukka jacket needed a replacement zip (Gore Lockout closure for those in the know), it's still under warranty from Rukka and they advised me to contact Gore directly.
One email exchange later and Gore sent me a pre. Paid label to ship it back at their expense
I also asked them to make some alterations while they had it and for what was a reasonable cost they were happy to oblige
Three weeks later and the jacket is back, repaired and altered just as I wanted it
Couldn't be happier really so anyone who has a Goretex product that needs a repair I'd thoroughly recommend contacting them