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NOT RECOMMENDED!! (powercases.com)

Discussion in 'Dealers & Retailers' started by Hudders, Dec 14, 2014.

  1. Hudders

    Hudders Moderator Staff Member

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    We were at the NEC on the the 22nd of Nov, the first Saturday of the show.

    We bought 2 jump start/power packs from Power Cases. The Lady that we bought them from told us that they didn't have any there and would post them out to us, as we were meeting up on the 28/11/14 they were to be posted out to Russ's address.

    The chargers did not turn up we were told they would be sent out on the 02/12/14 still no charger. I tried to find out what was happening and was told due to success at the show they had sold 1200 units.

    Both me and Russ have been trying to ring the owner Nick, he spoke once to Russ and apart from that will only txt when he can be bothered. The last we were told from Nick was that they were send out UPS on the 05/12/14 and you guessed it they STILL have not arrived. We have both tried to contact Nick and have had NO reply at all.

    It has now been over 3 weeks since the items were paid for. We cannot get a response from Nick he will not provide a tracking number for UPS.

    The customer service is absolutely rubbish and extremely ignorant. I would not buy anything from this shop beware!
    http://powercases.com/

    Seems we are not the only ones having this problem http://www.motorcyclelive.co.uk/exhibitor/powercases-ltd/
     
    East Coast likes this.
  2. Ian Porter

    Ian Porter Administrator Staff Member Forum Supporter

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    Re: NOT RECOMMENDED!!

    Same here, mine was allegedly posted on Wed.

    I'll be claiming via my credit card at this rate
     
  3. hotbulb

    hotbulb Active Member

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    Re: NOT RECOMMENDED!!

    Was this the stand where they had a bike - minus battery - and started it using the tiny powerpack? It looked interesting at the time, but they don't seem to be advertising it on the website: I wonder why?
    Too many charlatans, promising the earth, nowadays ..... and these big shows and t'internet just seem to encourage them!
     
  4. Ian Porter

    Ian Porter Administrator Staff Member Forum Supporter

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    Re: NOT RECOMMENDED!!

    That's the one :(
     
  5. Hudders

    Hudders Moderator Staff Member

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    Re: NOT RECOMMENDED!!

    Yes it seemed strange to me too
     
  6. Chewbadger

    Chewbadger Active Member

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    Re: NOT RECOMMENDED!!

    Blimey, me and Alan were looking at those, luckily I'd already spent my quota for the day.
     
  7. Hudders

    Hudders Moderator Staff Member

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    Re: NOT RECOMMENDED!!


    Lucky escape!
     
  8. Hudders

    Hudders Moderator Staff Member

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    Re: NOT RECOMMENDED!!


    I think its about time we were refunded!
     
  9. Ian Porter

    Ian Porter Administrator Staff Member Forum Supporter

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    Re: NOT RECOMMENDED!!

    that's exactly what he told me,

    and they are not responding to my emails,calls or texts now

    it looks like I'll be contacting the credit card company and starting the 'charge back' process at the rate we're going
     
  10. Ian Porter

    Ian Porter Administrator Staff Member Forum Supporter

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    Re: NOT RECOMMENDED!!

    worryingly the only contact number I can find for them is a Southampton number that is not in service :(

    I've even emailed Motorcycle Live to see if they would provide a contact number
     
  11. Africa John

    Africa John Member

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    Re: NOT RECOMMENDED!!

    Got an email from Carol Nash a few days back advertising these for sale at a discounted price

    Not good if you let down a big name like CN I would suppose !!
     
  12. Hudders

    Hudders Moderator Staff Member

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    Re: NOT RECOMMENDED!!

    I'll txt you the mobile number I have for him.
     
  13. Ian Porter

    Ian Porter Administrator Staff Member Forum Supporter

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    Re: NOT RECOMMENDED!!

    I've already got his mobile number and got ignored

    Motorcycle Live came up with a contact no though so I'll try that later
     
  14. Hudders

    Hudders Moderator Staff Member

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    Re: NOT RECOMMENDED!!

    The thread on here is linked to ABR, XRV and FB. I have txt him a link as well and still no response!
     
  15. Ian Porter

    Ian Porter Administrator Staff Member Forum Supporter

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    Re: NOT RECOMMENDED!!

    ooh you little rebel you :)
     
  16. Hudders

    Hudders Moderator Staff Member

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    Re: NOT RECOMMENDED!!

    Don't like being lied to and ignored Ian.
     
  17. Ian Porter

    Ian Porter Administrator Staff Member Forum Supporter

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    Re: NOT RECOMMENDED!!

    quite agree,

    if they don't come up with the goods this time I'm asking for a refund and if that doesn't happen it's off to the credit card company
     
  18. Hudders

    Hudders Moderator Staff Member

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    Re: NOT RECOMMENDED!!

    Russ has already asked for a refund and guess what NO REPLY
     
  19. Ian Porter

    Ian Porter Administrator Staff Member Forum Supporter

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    Re: NOT RECOMMENDED!!

    I thought I was getting somewhere when I got a response to an email earlier

    how wrong was I?

    three more emails gone unanswered

    I now have three contact numbers and they all go straight to voicemail

    not a good way to run a business
     
  20. Philwhiskeydrinker

    Philwhiskeydrinker Well-Known Member

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    Sounds like utter pi$$ poor service, hope you all get some kind of resolution soon...
     

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